Shipping, payment and return

Shipping

The shipment of the ordered products is made through the company CTT Express, 

https://www.cttexpress.com/home/index

The shipment will be made within 24h-72h.

Preparation of orders

The preparation time of the order for delivery is 1-2 business days from the time of payment confirmation. Payment confirmation is considered the moment the money reaches the company's account.

Shipping costs

Shipping costs will be free.

Return policy

The return period in our online store is 14 days from receipt of the order. In no case should the customer return the merchandise to SIBERAIN WELLNESS by their own means. SIBERIAN WELLNESS will NOT  be responsible for the merchandise if the customer returns it by their own means.

To return any item from our online store, contact info@siberian-wellness.com

Below we inform you how to proceed in each case:

Product damaged during shipping

Upon receiving the product you should review it well. If you find that it has been damaged during shipping, you should contact us immediately through our contact channels where we will indicate how to proceed.

Wrong product

In the event that we have made a mistake when sending the product, you have 14 calendar days from the date of receipt of the order to return it to us. Please contact our customer service at the email address office@siberian-wellness.com

Defective product

To return a defective product, the defect of the part must first be verified by sending photos in which it is verified that the item is really damaged or deteriorated. From here everything is at our expense.

As they are cosmetic products and food supplements for personal use and due to health and hygiene regulations, products already used and unsealed cannot be returned, unless the product is defective or damaged, and has not been used.

This Guarantee includes postage, but according to the consumer goods guarantee law, the characteristics of the product inherent to its nature are excluded from its coverage, as well as damages caused by its misuse.

This guarantee does not include deficiencies caused by negligence, blows, use or improper handling, or materials subject to wear and tear due to normal use.

The guarantee will lose its value: If some of the data of the same or of the proof of purchase are modified, altered or replaced. To make use of the guarantee, it is essential to present the proof of purchase.

At SIBERIAN WELLNESS we want our customers to be satisfied and that is why we have a continuous after-sales service that you can contact through any of our service channels email office@siberian-wellness.com

The guarantee offered by SIBERIAN WELLNESS complies with the legal requirements demanded both in the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws (TRLGDCU) and in Law 3/2014, of March 27, by which modifies the revised text of the General Law for the Defense of Consumers and Users. (Royal Legislative Decree 1/2007, of November 16).

Product does not meet your expectations

If you receive the product and it does not respond to what you were looking for, do not worry you can return it within 14 calendar days of receiving the product. To do this, you should only contact us by any of the available means. It is necessary that the product is in perfect condition with all its accessories, and with the corresponding seal.

After having received the merchandise in our warehouse and checking its status, you will receive a refund of the amount of your order, discounting the transport costs, through the same method of payment that was made when making the purchase.

What are the return costs?

If you return a product to us due to an error on the part of SIBERIAN WELLNESS, that is, a damaged, deteriorated, defective product or an error in shipping, we will always bear all the costs of the return.

If you want to return a product because it does not meet your expectations, please contact us at office@siberian-wellness.com. The return costs will be the same as the delivery costs. These delivery and return costs will be deducted from the total amount to be returned.

Opened and used products will not be subject to exchange or return, since due to hygiene regulations they cannot be reused or sold, except those that are defective or incorrectly supplied.

Cancellation of an order

In the event that you want to cancel an order, the amount of said purchase will be credited to your card. You can cancel an order within 24 hours, by informing office@siberian-wellness.com

Refund

As soon as the return arrives at our facilities and we verify that the products are in perfect condition, the refund of the corresponding amount will be made within the next 15 business days, on your bank card.

Returns of products opened, used and without their original packaging will not be refunded!

www.siberian-wellness.com is owned by TodoMarket del Este with business address at C / Soria, 2, El Escorial, 28292, Madrid, Spain.